Frequently Asked Questions (FAQ) - MunoBet Uganda

Find quick answers to common questions about using MunoBet for your sports predictions.

Account & Registration

To register an account on MunoBet, click on the "Sign Up" or "Register" button on our homepage. You will need to fill in the required information, including your phone number (ensure it's a valid Ugandan number), password, and other personal details. Follow the on-screen instructions to complete the registration process.

Yes, registration on MunoBet is completely free. You can create an account without any charges.

If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions provided, which usually involve entering your registered phone number or email to reset your password.

Deposits & Withdrawals

MunoBet supports popular payment methods in Uganda, including Mobile Money (MTN Mobile Money and Airtel Money). You can usually find a full list of accepted methods on our "Deposit" page after logging in.

MunoBet strives to offer fee-free deposits. However, please check the "Deposit" page for any specific details or potential charges from your mobile money provider.

To withdraw your winnings, navigate to the "Withdrawal" section of your account after logging in. Select your preferred withdrawal method (usually Mobile Money) and enter the amount you wish to withdraw. Follow the on-screen instructions to submit your request.

Withdrawal processing times may vary depending on the method. Typically, Mobile Money withdrawals in Uganda are processed instantly or within a few minutes, but please allow up to 24 hours for the funds to reflect in your account during peak times.

Betting Rules & Options

You can find our comprehensive betting rules in the "Terms and Conditions" or a dedicated "Betting Rules" section, usually located in the footer of our website or within your account settings. It's important to read these to understand how different bets are settled.

MunoBet offers a variety of betting options to suit your preferences. These include:
  • Single Bets: A bet on one outcome from one event.
  • Multi-Bets (Accumulators): A combination of two or more single bets, where all selections must win for the bet to pay out.
  • Live Betting (In-Play): Placing bets on matches that are currently in progress, with odds changing dynamically.
You can explore the available options when you select a specific match or event.

Support & Contact

Our dedicated customer support team is available to assist you. You can contact us through:
  • Email: Send your queries to info@munobet.com
  • Phone: Call us at +256 123 456789 (Ugandan local number)
  • Online Contact Form: Visit our Contact Us page and fill out the form for a quick response.
Our support hours are Mon-Fri: 8am - 5pm.

If you still have questions, please visit our Contact Us page to get in touch with our support team.